It is used but barely. Had a n issue with the heating which was suspected to be the pump. Bought this new and swapped it in. It's didn't fix the issue so it was removed and the old one swapped back in. It had been run for an hour maximum. Since then it has spent a few months in a cupboard and there's a light touch of oxidation in a few spots as shown. The box has some bumps and scuffs as pictured. I'll likely just tape up the box and ship it in a plastic mailing bag or similar. Just let me know when ordering if you require additional or alternative packaging.